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EPG problems with CH9 adelaide
Posted 02 May 2012 - 03:34 AM
Posted 02 May 2012 - 09:08 AM
Tuesday night, 1st May 2012, my Microsoft Win7 Media Centre automatically detected an error with the EPG and requested a forced re-bless of the entire EPG. After running a re-download of the entire EPG (by switching channels to obtain their digital EPG data), Channel Nine still cointinued transmitting incorrect EPG data which contravenes it's Freeview and regulatory obligations to provide at least 7 days of accurate EPG data. On Wednesday night 2/5/12, "Hot Seat" showed up after 7:30pm, cutting off "The Block" 30mins early and showing "Hot Seat" all the way until midnight. Last week it was "Nine News" or "A Current Affair" doing this. I have screen snapshot evidence of this.
Now that we know it is systemic, we need to contact Channel Nine direct, Freeview and the Telecommunications Ombudsman if Channel Nine does not fix the problem immediately. Pretty poor considering Nine uses MSN in its online name - namely Microsoft Network!
Some Channel Nine contact numbers and emails:
Channel Nine Adelaide : (08) 8267 0208 or (08) 8267 0111 email@example.com
Channel Nine Sydney : (02) 9906-9999 firstname.lastname@example.org
Channel Nine Melbourne (03) 9420-3111
Channel Nine Brisbane (07) 3214-9999
Channel Nine Adelaide (08) 8267 0111
Channel Nine Perth (08) 9449 9999
Edited by Neilwa, 02 May 2012 - 09:40 AM.
Posted 02 May 2012 - 12:09 PM
I pretty much gave up trying to sort it and bought an IceTV subscription, disabled MCGlidHost.exe and now just use the Ice service. With the ability to now program
shows to record from my iphone via Ice the price was worth it.
Posted 02 May 2012 - 11:43 PM
I experienced exactly the same problems as you so it isn't something in our individual setups. I wonder if it is due to Ch9 Adelaide being part of the WIN network not the national 9 network.
I will try ringing them and see what sort of answer I get.
Posted 03 May 2012 - 12:02 AM
Thankyou for your email.
The EPG is conducted out of Sydney.
There phone no is (02) 9906 9999 and they will be able to assist you
Channel 9 South Australia
202 Tynte Street, North Adelaide SA 5006
T 08 8267 0111 F 08 8267 3996
The WIN Network
I asked for an email address but they have not replied.
So I rang Channel 9 in Sydney and was put through to a Tim Macdonald. He said it could well be WIN TV's problem given they stream the EPG content. He is supposed to be following it up but I am yet to hear anything back.
It is good to hear that you also will contact them. They need this type of feedback from the coalface.
Posted 03 May 2012 - 12:25 AM
Having said that, it's probably some f'up at MediaHub.
Posted 03 May 2012 - 12:40 AM
Posted 03 May 2012 - 12:54 AM
1) end of daylight saving
2) WIN announcing they were quitting Freeview
One of these is behind it for sure.
The above story is definitely worth a read, especially the bit about the WIN EPG NOT being affected. Definitely a smoking gun here somewhere.
Edited by Dean1M, 03 May 2012 - 12:57 AM.
Posted 10 May 2012 - 05:22 PM
Dear Wil New,
It is quite evident from your response that you and/or Ninemsn have no desire to see to it that this problem is rectified otherwise you would have shown me some courtesy and forwarded my written communications, I sent you, to the relevant people. After reading your response, I consider my approach to you in writing was a complete and utter waste of time.
I shall post your response to a number of forums, one of which where I am a specialist, in case others want to take the matter further. As for me, the longer this issue persists, the more likely I will lose further interest in Channel Nine TV shows. The problem is still happening and it is affecting PVR users now as well as Windows Media Centre users. The Channel 9 EPG is at its worse and is most unreliable when one wishes to watch Nine Network shows live.
If you should find the time, and have the inclination, to forward my concerns on to the relevant people within the Nine Network, then do so and I will be more than happy to provide them with further information.
From: ninemsn Customer Service [mailto:email@example.com]
Sent: Friday, 11 May 2012 3:05 AM
Subject: RE: Faulty Channel Nine EPG - SA
Thanks for your e-mail to ninemsn, our sincere apologies for the delay in response.
Unfortunately ninemsn has no control over the general programming of Channel Nine broadcasts (we manage the ninemsn website but do not have any part in Channel Nine’s operations), including broadcast times included in the EPG. If you would like to make a formal request or complaint, you must, in accordance with Australian Broadcasting Authority requirements and the Federation of Australian Commercial Television Stations Code of Practice, make it in writing (regrettably Channel Nine, as with the other commercial television stations, does not have a direct e-mail address for complaints or general enquiries):
The Compliance Manager
24 Artarmon Road
Willoughby 2068 NSW
Complaints can also be lodged via the FreeTV website:
For general enquiries and comments regarding television shows or broadcasting, please call Channel Nine on any of the following numbers:
Adelaide: (08) 8267 0111
Sydney: (02) 9906 9999
Melbourne: (03) 9429 0201
Brisbane: (07) 3214 9999
Perth: (08) 9449 9999
Hobart: (03) 6228 8999
Darwin: (08) 8981 8888
Posted 10 May 2012 - 10:55 PM
Posted 10 May 2012 - 11:28 PM
So I have written to ACMA and supplied the details. They have quickly forwarded this to the EPG Principles Group. Please see the attached link to information on their web site regarding EPG principles and the monthly broadcaster performance reports.
I only had to take one look at their most recent quarterly report to see complaints about the EPG for 9, GO! and GEM.
I'll keep you posted.
Edited by Neilwa, 10 May 2012 - 11:29 PM.
Posted 11 May 2012 - 12:29 AM
Good luck with the fight.
Posted 16 May 2012 - 08:34 AM
Allocation, Coordination & Policy Branch Australian Communications and Media Authority (ACMA)
He has so far written a very detailed response, where his fourth point states;
"4. The relay of EPG by WIN
I have yet to be able to get in touch with the staff at WIN to discover whether they were aware of any issues that occurred with the Nine Service in Adelaide in April or the longer term prospects for its recurrence. I am aware that they recently have implemented some significant enhancements to their EPG systems that may have resulted in this short term issue but I have been unable to confirm whether this was the cause of these particular ills. I have also sent a copy of this email to someone within WIN and hopefully they will respond if they have any relevant information."
Let me know if anyone wants to read his full response.
Posted 21 May 2012 - 03:33 AM
I rang Channel 9 in Adelaide , who put me through to channel 9 in Sydney. They put me through to their program dept. who then put me onto engineering who told me it was WIN's problem. I explained the problems in an email to WIN who have not replied. Meanwhile I am still having the same troubles with the Ch9 EPG, all the others work fine.
Not sure where to go from here